Decades of Trust: BayPort Credit Union and Tommy Garner Heating & Air Conditioning
At Tommy Garner Heating & Air Conditioning (TGAC), we’re proud of the long-standing relationships we’ve built with our commercial clients, none more enduring than the one we share with BayPort Credit Union.
For over two decades, TGAC has supported BayPort’s HVAC needs across its branches and facilities, and according to Operations Manager Chris Jones, that partnership has grown into something much deeper than a typical vendor-client relationship.
“BayPort places high value in the long-time relationships we have with many of our service providers,” Jones said. “We have a lot invested in each other at this point and share a true understanding of what’s important to one another.”
We’ve always believed that our service should reflect not only technical expertise, but also trust, integrity, and community commitment – values that we share with BayPort. That shared mindset has created a foundation for a partnership that feels more like teamwork than a transaction.
“TGAC gets that, and they honor us by providing support to match. It’s like running with the wind at your back,” Jones added.
Above and Beyond Every Time
Over the years, our technicians have responded to many emergencies at BayPort, always with urgency, professionalism, and a can-do attitude. Whether it’s a system failure during peak heat or supply chain challenges during industry shortages, we find a way to keep operations running smoothly.
“I feel like a cat that has used up every one of its nine lives with the many times the teams at TGAC have saved us,” Jones joked. “Regardless of time of day or the conditions, the teams at TGAC have never hesitated to serve us with the utmost professionalism.”
Confidence in Every Call
A key part of our service promise is reducing the burden on our commercial clients. For BayPort, that means resolving issues quickly and correctly, often without requiring heavy involvement from their internal teams.
“I could point the TGAC team in the direction of a problem and come away with a solution that completely hits the mark,” Jones noted. “That’s a big deal.”
Communication That Works
In a world where poor communication can cause delays and frustration, TGAC makes it easy for BayPort to get the help they need efficiently and clearly.
“Your crews are always available and competent. I never find myself going through multiple points of contact or sifting through endless proposals,” Jones said. “That leads to valuable time savings and peace of mind.”
Shared Values, Strong Partnership
What has made this relationship stand the test of time? According to Jones and CEO Jim Mears, it comes down to shared values and mutual respect.
“The folks at TGAC and our staff at BayPort are kindred spirits. It’s easy to trust a company that’s founded in faith and full of integrity,” they said. “There’s friendship and partnership here that aren’t found in every business relationship.”
“We value the partnership we have with TGAC. We also value TGAC’s commitment to community involvement,” Mears said. “The credit union philosophy is ‘People helping People.’ BayPort tries to live by that philosophy every single day, and we believe TGAC follows that same philosophy.”
We’re beyond grateful for the trust BayPort has placed in us for all these years, and we’re honored to support their mission as they continue serving our communities.
