Last Updated: April 1, 2025

Tommy Garner, Inc. (“TGI,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.tommygarner.com] (the “Site”) and use our services. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

  1. Information We Collect

TGI does not collect personally identifiable information about you – such as your name, address, telephone number, fax number, e-mail address, etc. – unless you choose to provide that information; for example, by completing a contact form or signing up for our newsletter.

TGI may collect non-personal information such as your browser type, device type, operating system, and browsing activity on our Site. TGI also uses Google Analytics to track visitor, session and campaign data and site usage.

  1. How We Use Your Information

TGI may use non-personally identifiable information to analyze site usage, which allows administrators to improve the design and content of the site. These activities may include, but are not limited to:

  • Administering, protecting, operating and maintaining the Website and our systems;
  • Improving the navigation and content of the Website, system administration and security;
  • Compiling aggregated statistics about the site usage and to better understand the preferences of site visitors;
  • Carrying out research and development to improve services;
  • Carrying out other legitimate business purposes.

In the ordinary course of business, TGI uses personally identifiable information you provide to respond to your inquiry or process a form you have completed on our Site.  These activities may include, but are not limited to:

  • Responding to your specific inquiry or request and providing you with information that you have requested;
  • Processing and completing business transactions and sending related information;
  • Sending administrative or service-related communications;
  • Helping personalize your experience on our Website (for example, remembering your consent preferences);
  • Helping deliver services to site visitors and providing customer service and support.

TGI cannot guarantee the privacy of personal information that you transmit over the web or that may be collectable in transit by others.

  1. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share information with third-party service providers who assist us in operating our business. For example, maintaining records that allow us to efficiently communicate with you.
  • Legal Requirements: We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
  • In all such cases, third party providers will be required to treat all data with the same degree of care as TGI and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.

  1. Data Security

TGI takes precautions to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

TGI does not directly collect credit or debit card information through the Site. Please do NOT include this information in the Contact form or other communication. TGI works with third party vendors that specialize in facilitating online payments. Any payment information should be communicated directly to these parties.

  1. Your Data Protection Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request copies of your personal data.
  • Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Deletion: You have the right to request that we erase your personal data under certain conditions.
  • Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • Objection to Processing: You have the right to object to our processing of your personal data under certain conditions.
  • Data Portability: You have the right to request that we transfer the data we have collected to another organization or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us via email at [email protected].

  1. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

  1. Children’s Privacy

Our services are not intended for individuals under the age of 21, and we do not knowingly collect personal information from anyone under 21. If you are under 21, do not use or provide any information on this Website or on or through any of its features.

  1. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:

Tommy Garner Air Conditioning & Heating

Email: [email protected]

Phone: (757) 930-0000

Address: 12535 Warwick Boulevard, Newport News, VA 23606